Ombuds Services
Willowbend ADR Group’s fractional ombuds program provides benefits beyond internal ombuds services on an as-needed basis, such as:
increased participant comfort in neutrality, confidentiality and trust;
reduction in fears of retribution, retaliation or bias;
provision of upward feedback to management about trends in conflicts,
cost savings over hiring additional staff or cover overhead costs associated with having full-time personnel dedicated solely to this function; and
cost-effective preemptive resolution of conflict.
Willowbend ADR Group services encourages honest feedback in a cost-effective environment so that companies, educational institutions, or municipal entities can address issues quickly and efficiently before and more aggressive dispute resolution tactics become necessary. Each program is tailored to an organization’s specific needs based on existing resources, management structure, organization size, and industry type. and while such programs might vary somewhat depending on the organization and the constituents served, the result is the same – promotion of independence, impartiality, informality, and confidentiality in organizational dispute resolution.
